Billing, Payments & Refunds
Last updated: August 2026
This page explains how DebtoNote charges for platform access, subscriptions, and per-case services, and how refunds and cancellations work. Current prices are shown in our Pricing section. When you purchase inside the Platform, the DebtoNote Services Agreement and your Order snapshot also apply.
1. Accepted payment methods
We accept payment by credit and debit card (Visa, Mastercard, and American Express) through our payment processor. Bank transfer may be offered for certain invoices or enterprise arrangements, as shown at checkout or on your invoice. The payment methods available to you are displayed before you confirm payment.
2. Billing currency
Prices on debtonote.com are shown in euros (EUR) unless another currency is expressly stated for your Order or invoice.
3. When payment is considered received
Card payments are considered received when our payment processor confirms a successful charge for the relevant Order or invoice. Bank transfer payments are considered received when the amount is credited to DebtoNote's account and matched to your invoice. For debtor-informing (Notice) fees, the ordered service is performed when DebtoNote initiates transmission of the Notice through the configured delivery path on your instruction. Performance does not depend on the debtor opening, replying, or paying.
4. How our pricing works
DebtoNote combines, depending on your plan: • a monthly platform subscription (where applicable); and • per debt case / recovery process or per-notice usage fees. Published list prices are shown in our Pricing section. Your applicable price is confirmed at checkout or in your Order / invoice snapshot. DebtoNote fees are platform and ordered communication / administration fees. They are separate from any amount a debtor may eventually pay to you.
5. Partner and third-party fees
Fees charged by recovery partners, law firms, or other third parties you engage through or alongside DebtoNote are billed separately under your agreement with that partner. They are not included in DebtoNote's standard subscription or per-case platform fees unless explicitly stated in your Order. DebtoNote may charge separate platform fees for optional actions (for example partner-network search or related tools). Those fees are shown before you confirm the action.
6. Subscriptions and billing periods
Where you purchase a recurring subscription, you pay for platform access for the billing period shown at checkout (typically one calendar month). Your plan includes the seats, features, and any included usage stated in that period's Order snapshot. Usage or per-case fees outside your included allowance are charged according to your plan and Order.
7. Automatic renewal
Subscriptions renew automatically at the end of each billing period for successive periods of the same length, unless you cancel before the renewal date. The renewal charge uses the price applicable to your next period, subject to any price-change notice described below.
8. Cancelling a subscription
You may cancel a subscription through your account settings or by contacting us at info@debtonote.com before the next renewal date. Cancellation stops future renewals. Access and entitlements under the period already paid for continue until the end of that billing period. Cancellation does not by itself entitle you to a refund for time already paid, except where mandatory law requires otherwise.
9. Price changes
We may change list prices or plan features. For active subscriptions, we will give reasonable advance notice before a price increase applies to your next renewal, typically by email or in-platform notice. You may cancel before the increase takes effect if you do not agree.
10. Failed or declined payments
If a subscription renewal or other charge fails, we may retry the payment, notify you, and temporarily limit paid features until payment succeeds. Outstanding amounts for services already performed remain due.
11. Refunds
DebtoNote sells platform access and ordered communication / administration services — not a guaranteed debt recovery outcome. Fees for a started or performed informing / Notice service are not refunded merely because a debtor did not pay, reply, or cooperate. If a Notice fails due to a confirmed DebtoNote technical failure before a valid transmission attempt is completed, we will re-attempt delivery or credit / reprocess the fee for that unit in line with our support policy. Subscription refunds outside mandatory consumer rights are generally not provided for billing periods already started, except where required by law or expressly agreed in writing.
12. Right of withdrawal (consumers)
If you are a consumer in the European Union or another jurisdiction that grants a statutory right of withdrawal for distance contracts, you may have 14 days to withdraw without giving reasons, subject to applicable exceptions. If you request that digital services begin during the withdrawal period (for example by instructing us to send a Notice), your withdrawal rights may be limited to the extent permitted by mandatory law once performance has started with your express consent. Further details are provided in the Platform acceptance flow and Services Agreement where applicable.
13. After payment — cancellation and case fees
If you cancel a subscription after payment, service continues until the end of the paid billing period; no further renewal charges are made. If you paid for a per-case or per-notice action and instructed us to perform it, that fee covers the ordered platform service once started under the rules above. Cancelling your subscription does not reverse a fee for a service already performed.
14. Taxes
Stated prices are exclusive of applicable VAT or other taxes unless checkout or your invoice states otherwise. Tax treatment depends on your country and customer status and is shown on your invoice.
15. Billing contact
Debtonote, UAB Company code: 308072353 Vilnius, Lithuania Phone: +370 672 82000 Email: info@debtonote.com For billing questions, contact us with your account email and invoice or Order reference.
16. Relationship to other terms
This page is a public summary for website visitors and payment-service review. Paying customers are also bound by the DebtoNote Services Agreement, applicable Orders, and our Terms of Use and Privacy Policy where relevant. If there is a conflict on commercial price or billing for an accepted Order, the Order snapshot prevails for those commercial terms.